What comes across

Moving is a one-off transfer from files you export from CampManager. Three exports cover it:

• Bookings: past and future stays, with the guest, pitch, dates, party size, car registration, total, what has been paid, status and notes
• Customers: your guest list, with names, emails, phone numbers, addresses, car registrations and notes
• Invoice Items: the extras on each booking, such as an awning, a pup tent or an extra car, which the plain bookings export does not include

Card details never move. They stay with whoever took the payment, and in Nimbo Stay card payments go through your own Stripe account.

Before you start: set up your pitches

Each booking is matched to a pitch by its name, so set your pitches up in Nimbo Stay first, using the same names you use in CampManager. AI can read your current website and fill in your accommodation, prices, opening dates and terms for you to check. How setup works.

If a booking is on a pitch name we cannot find, that row is skipped and listed with the reason, so you can add the pitch and run it again. Nothing is guessed.

Step 1: bring across your bookings

Export your bookings from CampManager as a CSV file and choose it under Settings, Import / Export, Import, in the Moving over from CampManager box. CampManager’s column names are recognised for you, including the arrival and departure dates, the pitch (the booking’s unit name), the guest’s contact details, adults, children and pets, the amount paid and the booking number.

A few things are worth knowing:

• Dates written day first, like 14/08/2026, are read the UK way
• What the guest is bringing is read from CampManager’s booking type, so “Touring Booking (Motorhome)” comes across as a motorhome. Campervans come across as the larger of our two campervan sizes
• Whether a booking is paid is worked out from the amount actually paid, not from a label
• Booking notes and booking comments are both kept
• CampManager’s booking number is kept with each booking, so the extras in step 3 can find their booking, and running the same file again updates bookings rather than adding them twice

Step 2: bring across your customers

Export your customer list as CSV and import it in the same place. Guests are matched on email, then phone, so a guest who already came across with a booking is updated, not doubled. Guests brought across sign in with a link we email them, so there is no password to remember.

Step 3: bring across your extras

CampManager keeps extras in a separate report called Invoice Items. Export it and import it after your bookings, so each extra can be matched to its booking by the booking number.

Only lines CampManager files as extras income come across as extras. The pitch fee, supplements and hook-up are already in the booking’s total, so they are not added again, and the booking’s total does not change. Pet charges are left out because Nimbo Stay prices pets as part of the stay. Running the same file twice does not add the extras twice.

Test first. It changes nothing

Every import has a Test (changes nothing) button. It runs the whole file and tells you how many bookings would be added or updated, and gives the reason for every row it would skip, without saving anything. Fix what it finds, test again, then press Import for real.

What the import will not do

• It will not double-book a pitch. A booking that clashes with one already there is skipped and listed, not squeezed in
• The import itself sends no emails to guests and takes no payments
• It will not overwrite money taken in Nimbo Stay since the booking came across: what CampManager says was paid is added to it

Cancelled bookings come across as cancelled and never block a pitch.

A sensible order for the switch

• Set up your pitches, prices and seasons, and check them
• Test, then import bookings, customers and extras
• Pick a few bookings and check them against CampManager
• Connect Stripe and test your booking page as a guest would
• Point your website’s Book now button at Nimbo Stay

A quiet week is the best time to do it. Your account can be open the same day, so most sites do the whole thing in a few days.

If your files look different

If your export has different column names, or you also have bookings in a spreadsheet, the general importer reads CSV and Excel files from any system and works out which column is which. Our guide to switching campsite booking software explains it. To talk your move through with us, tell us about your site.

CampManager is a product of another company. Nimbo Stay is not connected with it; we only read the files it exports.